Privacy Policy

RecordTestimonial ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video testimonial collection service.

Information You Provide

• Account Information: When you create an account, we collect your email address, password, and business name.
• Business Profile: Business name, logo, custom recording prompts, and other customization settings.
• Payment Information: Payment details are processed securely through Stripe. We do not store credit card information on our servers.
• Testimonials: Video recordings, text testimonials, and associated customer information (name, email) submitted through your testimonial collection pages.

Information Collected Automatically

• Usage Data: We collect information about how you interact with our service, including pages visited and features used.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Analytics: We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies or collect personal data.

We use the collected information to:

• Provide, maintain, and improve our service
• Process your transactions and manage your subscription
• Send you service-related notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Your data is stored securely using Supabase (PostgreSQL database and object storage). We implement industry-standard security measures including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing and encryption
• Row-level security policies in our database
• Regular security updates and monitoring
• Access controls and authentication requirements

Video files are stored in secure cloud storage with access controls. Only you and authorized users can access your business's testimonials.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: We work with third-party service providers (Supabase for hosting, Stripe for payments) who assist us in operating our service. These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
• Protection of Rights: To protect our rights, property, or safety, and that of our users or the public.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated data.
• Export: Request a machine-readable copy of your data.
• Objection: Object to certain processing of your personal information.

To exercise these rights, please contact us at the email address provided below. You can also delete your account directly from your dashboard settings.

We retain your information for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

When customers submit testimonials through your collection pages:

• The testimonial content (video or text) and associated information (name, email) belong to you, the business owner.
• Customers should be informed by you about how their testimonials will be used.
• You are responsible for obtaining appropriate consent from customers to collect and display their testimonials.
• We act as a data processor on your behalf for testimonial data.

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@recordtestimonial.com